Grievance Redressal | Soni De Nakhre

We want every Soni to be happy with her order. If something has gone wrong, this page explains how to raise a complaint and how we handle it.

1. Contact Customer Support First

Most issues — orders, delivery, damaged items, returns and refunds — are resolved fastest by our support team:

Email: sonidenakhre.in@gmail.com
Phone: +919265437581
WhatsApp: +919265437581
Hours: MON-SAT | 10:00 AM to 07:00 PM
Or use our contact form.

2. How to Submit a Complaint

Use the complaint form on this page, or email our Grievance Officer. Please include:

your name and the email address or phone number you used for the order,
your order number (if the complaint is about an order),
what happened, and what resolution you would like, and
any photos or videos that help explain the issue.

When you submit the form you receive a ticket number (for example, SDN-1A2B3C4D). Please quote it in any follow-up.

3. What Happens Next

We acknowledge your complaint within 48 hours of receiving it.
We aim to resolve it within one month of receiving it, and we will keep you updated if we need more information from you.

4. Grievance Officer

If you are not satisfied with the response from customer support, or your complaint is about how we handle your personal data, contact our Grievance Officer:

Name: Heet Gabani
Designation: Founder | Developer
Email: gabanihh@gmail.com
Phone: +91 9099495891
Address: GHSquare Enterprise, 105, Khodiyar Building, Near Torrent Power Katargam, Surat, 395004

5. Further Options

If your complaint is not resolved to your satisfaction, you may approach the options available to you under applicable law, including:

the National Consumer Helpline of the Government of India (consumerhelpline.gov.in),
the consumer commissions under the Consumer Protection Act, 2019 (complaints can be filed online at e-daakhil.nic.in), and
for personal data complaints, the Data Protection Board of India, as provided under applicable law.

Using our grievance process does not limit any of these rights.

Submit a Complaint

You'll get a ticket number as soon as you submit.

2. How to Submit a Complaint

Use the complaint form on this page, or email our Grievance Officer. Please include:

your name and the email address or phone number you used for the order,

your order number (if the complaint is about an order),

what happened, and what resolution you would like, and

any photos or videos that help explain the issue.

When you submit the form you receive a ticket number (for example, SDN-1A2B3C4D). Please quote it in any follow-up.

4. Grievance Officer

If you are not satisfied with the response from customer support, or your complaint is about how we handle your personal data, contact our Grievance Officer:

Name: Heet Gabani

Designation: Founder | Developer

Email: gabanihh@gmail.com

Phone: +91 9099495891

Address: GHSquare Enterprise, 105, Khodiyar Building, Near Torrent Power Katargam, Surat, 395004

5. Further Options

If your complaint is not resolved to your satisfaction, you may approach the options available to you under applicable law, including:

the National Consumer Helpline of the Government of India (consumerhelpline.gov.in),

the consumer commissions under the Consumer Protection Act, 2019 (complaints can be filed online at e-daakhil.nic.in), and

for personal data complaints, the Data Protection Board of India, as provided under applicable law.

Using our grievance process does not limit any of these rights.