This Shipping Policy explains how Soni De Nakhre processes, dispatches and delivers orders placed on https://www.sonidenakhre.in. It applies to deliveries within India.
1. Processing Time
We start processing your order once it is confirmed — that is, after successful payment for online payments.
Processing includes checking your order, quality-checking and packing your items, and handing the parcel to our courier partner. Our target is to complete this within 3–4 business days of order confirmation. Business days exclude Sundays and public holidays.
This is a target, not a guarantee. Processing may take longer if an item is unexpectedly unavailable, if we need to verify order or address details with you, or because of circumstances outside our reasonable control.
2. Dispatch
An order is "dispatched" when the parcel has been handed over to the courier partner. Once your order is dispatched, the courier's name, tracking number and tracking link (where available) will be shown on the order page in My Account → Orders.
3. Delivery
Delivery time is separate from processing time. After dispatch, how long delivery takes depends on:
- your delivery address and PIN code,
- the courier partner and the serviceability of your area,
- weekends and public holidays, and
- courier network conditions.
We do not promise a specific delivery date unless one is shown for your order. Any estimated delivery date shown on your order page comes from the courier and may change.
4. Shipping Charges
Shipping is free on orders of ₹599 or more (product value after discounts). A standard shipping charge of ₹79 applies to other orders.
The shipping charge that applies to your order is shown separately in your cart and at checkout, before you pay, and is included in the total payable amount.
5. Rural and Remote Locations
Some rural, remote or difficult-to-service locations need extra courier handling, and some may take longer to deliver or may not be serviceable at all.
Any additional charge for your address will be shown separately, with the reason, before you complete your order. We will never add a charge after you have paid. If we find that your address can't be served, we will contact you before dispatch and you may cancel the order with a full refund of any amount paid.
6. Tracking
Once your order has been dispatched, you can find the courier name, tracking number and tracking link on your order page in My Account → Orders. Tracking information may take up to a day to become active on the courier's website.
7. Delays
If we expect a meaningful delay in dispatching or delivering your order, we will make reasonable efforts to let you know using the email address or phone number you gave us, and we will show a delay notice on your order page.
Please make sure the contact details you provide at checkout are accurate and that you can be reached on them.
8. Incorrect Address
Please check your delivery address carefully before placing an order. If you notice a mistake, contact us as soon as possible — we can usually correct the address before dispatch. After dispatch we may not be able to change it.
If an order cannot be delivered because of an incorrect or incomplete address given by you, we will contact you to arrange re-delivery. Additional shipping charges for re-delivery may apply; we will tell you the amount before arranging it.
9. Failed Delivery
The courier normally attempts delivery more than once. If delivery fails — for example, because no one was available or the recipient could not be reached — the parcel may be returned to us. We will contact you to arrange re-delivery (additional shipping charges may apply, and will be confirmed with you first) or to discuss a refund. Where we refund a returned parcel that was not delivered because of the recipient's unavailability, we may deduct the shipping charges actually incurred, subject to applicable law.
10. Damaged Parcels
Please inspect your parcel when it is delivered. If the outer packaging looks damaged or tampered with, take photographs before opening it.
We strongly recommend recording an unboxing video from the moment you start opening the sealed parcel. An unboxing video and clear evidence can significantly help us verify and resolve a damage claim quickly.
How to report a damaged parcel or product, and what evidence helps, is explained in our Return & Refund Policy.
11. Force Majeure
Timelines may be affected by events outside our reasonable control, such as natural disasters, extreme weather, epidemics, strikes, courier network disruptions, government or regulatory restrictions, or other force-majeure events. We will keep you informed where we reasonably can.
12. Contact Us
Questions about shipping or a specific order? Email us at sonidenakhre.in@gmail.com or call +919265437581, or use our contact form. Please include your order number.
These policies explain our standard business practices. Nothing in this policy is intended to exclude, restrict or waive any right or remedy that cannot lawfully be excluded, restricted or waived under applicable law.