This Payment Policy explains how payments work on https://www.sonidenakhre.in.
Accepted Payment Methods
We accept online payment using the options shown at checkout. Cash on Delivery (COD) is not currently offered. The payment options available for your order are shown at checkout before you pay.
Online payments are processed by our payment partner, Razorpay. When you pay online, you enter your payment details on Razorpay's secure payment page or form, not on our servers.
Total Price
Before you pay, checkout shows the price of each product, any discount, the shipping charge and any other applicable charge, and the total amount payable. We will not add charges after you have paid.
Payment Confirmation
An online order is confirmed only after the payment provider confirms that your payment was successful. You can see the payment status on your order page in My Account → Orders.
Pending Payments
Sometimes a bank or payment provider takes time to confirm a payment. While a payment is pending, the order is not confirmed. If the payment is confirmed later, we will process the order; if it fails or is reversed, the order will not be processed.
Payment Failures
If a payment fails, the order is not confirmed and you may try again. If money was deducted from your account for a failed payment, it is normally reversed automatically by your bank or payment provider. If it is not reversed, or if we received the payment but the order was not created, contact us with the transaction reference — we will refund the amount in full once verified.
Duplicate Payments
If you are charged more than once for the same order, contact us with the transaction references. Once we verify the duplicate payment, we will refund the duplicate amount in full.
Refunds
Refunds are made to the original payment method. When refunds are available and how long they take are explained in our Return & Refund Policy and Cancellation Policy.
Payment Security
- Soni De Nakhre does not see or store your full card number, CVV, UPI PIN or net banking password. These are handled by the payment provider.
- From the payment provider we receive information such as the payment status, a transaction/reference ID, the payment method type (for example, "UPI" or "card"), the amount, and refund or failure status.
- We will never ask you for your OTP, card PIN, UPI PIN or passwords by phone, email or message. If someone asks for them claiming to be from Soni De Nakhre, do not share them and let us know.
Contact Us
Payment questions: email sonidenakhre.in@gmail.com with your order number and transaction reference, or use our contact form.
These policies explain our standard business practices. Nothing in this policy is intended to exclude, restrict or waive any right or remedy that cannot lawfully be excluded, restricted or waived under applicable law.